Billing & Payment Policy

Shopify Payments and available methods

PaintFu uses Shopify Payments for eligible card and accelerated-checkout transactions. The storefront currently displays the methods below.

The payment methods actually offered during checkout can vary by destination, currency, device, browser, order, and provider eligibility. The options shown at checkout are authoritative for that transaction.

Currency and conversion

PaintFu supports localized storefront currencies. Review the selected market, currency, item prices, discounts, taxes, delivery charges, and final total shown during checkout before authorizing payment.

If your payment account uses a different currency, your bank or provider may perform a conversion and may charge a foreign-transaction or conversion fee. PaintFu does not control those rates or fees.

Authorization, confirmation, and pending charges

An order is confirmed after checkout successfully authorizes or processes the payment and Shopify creates the order confirmation. A declined or incomplete payment does not create a confirmed paid order.

Pending authorizations

A bank may show a temporary authorization while it verifies or completes the transaction. The bank controls when that hold is settled or released. A pending authorization is not necessarily a duplicate completed charge.

Declined payments

Check billing details, available funds, authentication prompts, and bank restrictions. Your bank may be able to explain the decline. You can also use another method displayed during checkout.

Payment security and fraud review

Shopify Payments and other enabled providers process payment information through their secured systems. PaintFu does not receive your full card number or card security code.

Orders can be held, declined, or canceled when authorization fails, payment cannot be verified, or fraud screening indicates that additional review is needed. PaintFu may request non-sensitive order information, but will never ask by email for your full card number, security code, online-banking password, or payment-account password.

Klarna and accelerated checkout

Shop Pay, Apple Pay, and Google Pay can provide accelerated checkout when supported by the customer’s device, browser, account, and market.

Klarna availability and payment options depend on the customer’s country, currency, order, and eligibility assessment. Klarna controls approval and its separate payment schedule, fees, and terms.

Taxes, duties, and provider fees

Applicable taxes are calculated or displayed during checkout based on the order and available location information. Import duties, taxes, customs charges, or brokerage fees may apply to physical deliveries depending on the destination and are the customer’s responsibility unless checkout states otherwise.

PaintFu does not control bank fees, card conversion fees, late-payment charges imposed by a financing provider, or other charges assessed independently by a customer’s payment provider.

Discount codes and gift cards

Enter an eligible discount code or gift card during checkout before completing payment. Restrictions, expiry terms, product eligibility, and combination rules can apply.

A discount or gift card cannot normally be added retroactively after an order has been completed. If checkout rejects a code that you believe should apply, contact support before placing the order.

Approved refunds

Approved refunds are issued to the original payment method. PaintFu confirms an approved return refund within the timeframe stated in the Return and Refund Policy.

After PaintFu submits the refund, Shopify Payments, PayPal, Klarna, another provider, and the customer’s bank may require additional processing time. PaintFu cannot redirect a card refund to a different card, bank account, or unrelated payment method.

If a payment dispute is already open, read the Payment Disputes and Chargebacks Policy and tell support before requesting a separate refund.