Chargeback Policy

PaintFu Chargeback Policy

At PaintFu, we are dedicated to providing a seamless and transparent shopping experience. To ensure fairness and integrity, we have established the following policy regarding chargebacks:

1. Transaction Validity

  • All purchases made on PaintFu are processed securely using trusted payment processors.
  • Customers must provide accurate billing, shipping, and contact information during checkout.
  • By completing a purchase, customers agree to PaintFu’s Terms and Conditions, which include our Refund and Cancellation Policies.

2. Delivery and Confirmation

  • For physical products, we provide tracking numbers to confirm delivery to the address entered at checkout.
  • Delivery confirmations are used as proof of fulfillment.

3. Fraud Prevention

  • PaintFu uses advanced fraud detection tools to analyze every transaction.
  • Orders flagged as suspicious are reviewed, and we reserve the right to cancel or decline such orders.

4. Handling Chargebacks

  • If a chargeback is initiated, PaintFu will supply evidence to the payment processor to validate the transaction. This evidence may include:
    • Delivery tracking details.
    • Customer-provided billing and contact information.
    • Results from our fraud prevention analysis.
    • Proof of customer agreement to our terms and policies at the time of purchase.

  • Discrepancies between the transaction amount and chargeback amount may result from currency conversions during processing.

5. Customer Responsibility

  • Customers are encouraged to contact PaintFu directly at support@paintfu.com to resolve any disputes or issues with their orders.
  • Filing a chargeback without prior communication violates our policy and may lead to restrictions on future purchases.

6. Resolution Commitment

At PaintFu, we are committed to resolving any issues promptly and fairly. We encourage customers to work with us directly to address concerns before initiating chargebacks.

If you have questions about this policy or need assistance, please reach out to us at support@paintfu.com.