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PaintFu – Your trusted partner in unleashing creativity! We offer premium painting supplies and tools designed for artists of all levels. Explore vibrant colors, innovative products, and endless possibilities to bring your vision to life. Create boldly with PaintFu!
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Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Q: What is the order cut-off time?
A: Orders placed after 2:00 PM (GMT+02:00, Tallinn time) will be processed the next business day.
Q: Can I change or cancel my order after placing it?
A: Changes or cancellations can only be requested within 24 hours of placing your order. Once processing begins, we cannot guarantee modifications.
Q: Do you ship internationally?
A: Yes! We ship both domestically within Estonia and internationally to most countries.
Q: How much does shipping cost?
A: Shipping is free on all orders €50.00 and above (Domestic & International). For orders under €50.00, a flat rate of €9.95 applies.
Q: How long does delivery take?
Q: Will I get tracking information?
A: Yes. Once your order is shipped, you’ll receive an email with tracking details.
Q: Are taxes included in the price?
A: For domestic orders within Estonia, applicable taxes are included at checkout. International customers are responsible for any customs duties, import taxes, or fees charged by their country.
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and include proof of purchase.
Q: Who pays for return shipping?
A: PaintFu covers the return shipping cost. We’ll provide a free downloadable return label once your return is approved.
Q: Are there any restocking fees?
A: No. We do not charge restocking fees.
Q: How long does it take to receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. Your bank or card provider may take additional time to post the funds.
Q: Can I return a custom canvas?
A: Custom or personalized canvases cannot be returned unless they arrive defective or damaged.
Q: Do you offer exchanges?
A: Yes. Exchanges are only available for the same canvas and only if the original item arrived defective or damaged. Replacements are sent at no extra cost.
Q: What if my order is delayed, lost, or arrives damaged?
A: Please contact us within 7 days of delivery with your order number and photos (if applicable). We’ll work with the carrier to resolve the issue or send a replacement.
Q: What happens if my package is undeliverable?
A: If a package is returned due to an incorrect address, refusal, or failure to collect, customers are responsible for re-shipping costs. Refunds (if applicable) exclude original shipping charges.