Digital Print terms

Digital art, delivered clearly.

Know exactly what you receive, how personal-use licensing works, and what to do if a download or file is not right.

Electronic deliveryNo physical product is shipped
Personal usePrinting for your own spaces
No shipping or trackingDigital files are delivered online
File issue supportContact us within 14 days

What your Digital Print purchase includes

This policy applies only to PaintFu Digital Print purchases. Your order provides access to a downloadable artwork file under the personal-use licence described below.

01Artwork file

The downloadable file identified on the product page.

02Electronic access

Download access sent after successful payment processing.

03Personal-use licence

Permission to print and display the artwork in your own spaces.

Review the product page before purchase. File specifications, dimensions, and other product-specific details shown there form part of your purchase information.

Download delivery and access

Download access is sent electronically after payment is successfully processed. Use a valid email address at checkout and check spam, promotions, or filtered folders.

If access does not arrive or a link does not work, email support@paintfu.com with the order number and checkout email. Do not place a duplicate order solely because an email is delayed.

No physical shipment is created.Digital Print orders do not receive a parcel, shipping confirmation, or tracking number.

Personal-use license

Your purchase grants a non-exclusive, non-transferable license to use the artwork for personal purposes. You may download the file, keep a reasonable personal backup, print it for your own home or personal workspace, and display those personal prints.

You may not

  • Share, resell, redistribute, sublicense, or give away the digital file
  • Upload the file to a public drive, marketplace, stock library, or download site
  • Use the artwork in products, merchandise, branding, advertising, or commercial projects
  • Claim the artwork as your own or remove ownership information
  • Sell physical prints made from the file

Contact PaintFu before any commercial, editorial, promotional, or resale use.

Printing, sizing, and color

You are responsible for arranging printing and framing. Review the file details shown on the product page before purchase and choose a printer that supports the supplied format and intended dimensions.

Screens, printers, inks, papers, finishes, and color profiles can change the final appearance. PaintFu cannot guarantee an exact screen-to-print color match. For a large final print, request or produce a small proof first.

Do not enlarge a file beyond the dimensions or resolution recommended for that product without expecting possible loss of sharpness.

Cancellations, refunds, and file problems

Because a Digital Print is an electronic file, it cannot be physically returned. After download, returns, exchanges, and cancellations are generally unavailable.

If the supplied file is defective, corrupted, inaccessible, or different from the product purchased, contact support within 14 days. Include the order number, device or software used, and a clear description or screenshot of the problem.

PaintFu reviews each request. This policy does not limit statutory consumer rights. For general refund conditions, see the Return and Refund Policy.

Customer responsibility and technical compatibility

Before purchase, confirm that you can download, open, print, and store the file format described on the product page. Keep your order email and save a personal backup after download.

PaintFu can help with a missing, corrupted, or incorrect supplied file. We cannot control third-party print quality, printer calibration, paper choice, framing, local print-shop charges, or software that is incompatible with the supplied format.

Frequently asked questions

What is a PaintFu Digital Print?

A PaintFu Digital Print is a downloadable artwork file supplied electronically under a personal-use licence. No parcel, shipping charge, or tracking number is provided for this type of order.

How is my Digital Print delivered?

Download access is sent electronically after the order is successfully processed. Check the email address used at checkout, including spam or promotions folders. If access is missing, contact support@paintfu.com with the order number.

Can I print the file more than once?

You may print the purchased artwork for your own personal spaces. The file cannot be shared, redistributed, resold, uploaded for public access, or used to create products for sale.

Can I use a Digital Print commercially?

No. The standard purchase grants a personal-use license only. Commercial use, resale, redistribution, merchandise, advertising, branding, and sublicensing require separate written permission from PaintFu.

Will the printed colors exactly match my screen?

Not always. Screens, printers, inks, papers, and color settings reproduce color differently. A small proof print is recommended before ordering a large or expensive final print.

Does PaintFu print or frame my Digital Print?

No. You arrange printing and framing yourself. This gives you control over the paper, finish, size, frame, and local print provider. Product-page file specifications should be reviewed before purchase.

Can I return or exchange a downloaded file?

A downloaded file cannot be physically returned. Refunds, exchanges, and cancellations are generally unavailable after download, except for a defective, corrupted, or incorrect file, applicable statutory rights, or another issue approved by PaintFu.

What if the file is defective or incorrect?

Contact support@paintfu.com within 14 days with the order number and a description of the problem. PaintFu will review the file issue and provide an appropriate correction or resolution when the claim is approved.

Customer support

Need help with a download?

Include your order number, checkout email, device, and a clear description of the problem.

Email support@paintfu.com

Last updated: July 16, 2026