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Returns, refunds, and order problems
Framed Canvas returns, damaged-item claims, and Digital Print issues follow different rules. This page explains what applies, what to send us, and what happens next.
The quickest route depends on whether you changed your mind, received a product with a problem, or purchased a downloadable Digital Print.
Physical return
Request a Framed Canvas return within 14 days after receipt. Condition and packaging requirements apply, and the customer pays return postage.
Quality claim
Send your order number and clear photographs within 30 days. Approved claims may receive a replacement or refund.
Electronic product
A downloaded file cannot be physically returned. Defective, corrupted, or incorrect files are reviewed separately.
You may request a return within 14 days after receiving a Framed Canvas. To qualify, the artwork must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Email support@paintfu.com before sending anything. Returns sent without approval may not be accepted.
PaintFu does not charge a restocking fee for an approved return.
For a voluntary return or change of mind, the customer pays the return shipping cost. PaintFu does not automatically provide a prepaid return label. Use secure packaging and a trackable delivery service.
The correct return address is supplied with the approved return instructions and can vary. Do not send artwork to PaintFu's registered business address or a printing facility unless support specifically provides that address for your return.
Contact support@paintfu.com as soon as possible and within 30 days after receipt. Include:
Do not discard, return, or alter the item until support responds. PaintFu reviews each claim before approving a replacement or refund. We will tell you whether the item needs to be returned.
Report a package that appears lost within 30 days after the estimated delivery date. Check the order tracking page first, then contact support so the shipment can be reviewed.
A Digital Print (Digital Download) is an electronic artwork file, not a physical product. It cannot be mailed back or exchanged like a Framed Canvas.
After a file has been downloaded, returns, cancellations, and refunds are generally unavailable. If the file is defective, corrupted, or incorrect, contact support within 14 days so the issue can be reviewed. Applicable statutory rights remain unaffected.
See the Digital Art Policy for download delivery, personal-use licensing, printing responsibility, and file-specific conditions.
After the returned Framed Canvas is received and inspected, PaintFu sends the refund confirmation within 7 business days. The approved refund is issued to the original payment method. Your bank, card issuer, or payment provider may need additional time before the credit appears.
A damaged, defective, misprinted, or incorrect-item claim may be resolved with a replacement or refund. The available resolution depends on the evidence and claim review. PaintFu confirms the resolution before further action is required.
PaintFu does not offer general style, color, or size exchanges. An identical replacement may be offered for an approved quality claim.
A Framed Canvas is made to order. A cancellation, address change, or order modification is only possible before production begins.
Contact support@paintfu.com immediately. We will try to help, but a change cannot be guaranteed after the order has entered production.
You may request a voluntary return within 14 days after receiving a Framed Canvas. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact support before sending anything back.
The customer pays return shipping for a voluntary return or change of mind. PaintFu does not automatically provide a prepaid return label. Use secure packaging and a trackable delivery service.
Do not send a return until PaintFu support approves the request and provides return instructions. The correct return address can vary. Do not send artwork to PaintFu's registered business address unless support specifically instructs you to do so.
Email support@paintfu.com with your order number, a description, and clear photographs showing the complete item and affected area. Report a damaged, defective, misprinted, or incorrect item as soon as possible and within 30 days after receipt.
Approved damaged, defective, misprinted, or incorrect-item claims may be resolved with a replacement or refund. PaintFu reviews the evidence and confirms the appropriate resolution before asking you to return or dispose of an item.
A Digital Print is a downloadable file and cannot be physically returned. After download, refunds and cancellations are generally unavailable except for a defective, corrupted, or incorrect file, applicable statutory rights, or another issue approved by PaintFu.
After an approved physical return is received and inspected, PaintFu sends the refund confirmation within 7 business days. The refund is issued to the original payment method. Your bank or payment provider may need additional processing time.
PaintFu does not offer general style, color, or size exchanges. For an approved damaged, defective, misprinted, or incorrect-item claim, an identical replacement may be offered as one possible resolution.
A Framed Canvas order can only be canceled or changed before production begins. Contact support@paintfu.com immediately. Changes cannot be guaranteed after an order has entered production.
PaintFu does not charge a restocking fee for an approved return. Return shipping for a voluntary return remains the customer's responsibility.
Return and order support
Include your order number and a clear description. For damage, defects, misprints, or an incorrect item, attach photographs of the complete artwork and the affected area.
Email support@paintfu.comLast updated: July 16, 2026