Shipping & Delivery

Shipping and delivery

Made to order. Shipped worldwide for free.

PaintFu provides free worldwide shipping on all Framed Canvas orders, with no minimum. Each piece is made specifically for you and routed through our printing partner's global fulfillment network.

Free worldwide shippingIncluded with every Framed Canvas
No minimum orderThe same offer applies at every canvas value
2–5 business daysUsual made-to-order production estimate
Tracking after dispatchSent by email when supported

Know which format you are ordering

PaintFu offers physical Framed Canvas wall art and downloadable Digital Prints. Their delivery methods are completely different, so we keep them clearly separated.

Physical product

Framed Canvas

Made to order, professionally produced, packed, and shipped to your delivery address. Free worldwide standard shipping is included.

Electronic product

Digital Print

A downloadable artwork file. No physical item is shipped, so physical shipping charges, carrier delivery, and tracking do not apply.

Free worldwide shipping for Framed Canvas

PaintFu provides free worldwide standard shipping on every Framed Canvas order. There is no minimum purchase and no €50 threshold. Standard delivery is included as part of the Framed Canvas offer.

No minimum. No shipping threshold. The free standard shipping offer applies whether you order one Framed Canvas or several.

Express delivery, special handling, or another optional upgraded service may cost extra if it is offered and selected. If a standard shipping charge unexpectedly appears at checkout, contact support@paintfu.com before completing payment so we can review it.

Made to order through a global fulfillment network

Every Framed Canvas is made to order by PaintFu's printing partner. Rather than sending every order from one fixed warehouse, the fulfillment system selects a suitable production facility using the delivery destination, product availability, production requirements, and current capacity.

This means a U.S. order can be produced and shipped from a U.S. facility when routing conditions allow. Orders for customers in Europe and other regions may be routed through an appropriate regional facility. The exact production location can vary, so PaintFu does not guarantee one specific country or facility for every order.

01Your order is confirmed
02A suitable facility is selected
03Your canvas is made to order
04It is packed and dispatched

Production and delivery estimates

A Framed Canvas is produced after you order it. Production usually takes 2–5 business days. This is an estimate rather than a guaranteed deadline.

Carrier transit begins after production. Transit time depends on the destination, carrier availability, local conditions, and possible international handoffs. Your overall delivery time is therefore:

Production time + carrier transit timePeak seasons, severe weather, customs processing, and carrier disruptions can extend an estimate.

Business days generally exclude weekends and public holidays. PaintFu does not use a fixed Tallinn order cut-off because production is routed through a distributed fulfillment network.

Tracking and split shipments

Tracking details are emailed after dispatch when the selected service supports tracking. A new tracking number may take around 24 hours to show its first carrier scan, and international handoffs can take longer to update.

Items from the same order may occasionally be produced at different facilities. If that happens, they can arrive separately and each shipment may receive its own tracking details.

If tracking has not changed for an unusual length of time, use the order tracking page first, then contact support@paintfu.com with your order number.

Worldwide destinations, customs, and taxes

PaintFu ships Framed Canvas orders worldwide wherever a supported delivery service is available. Temporary carrier restrictions, local regulations, or service interruptions can make a destination unavailable. Checkout confirms whether an order can currently be delivered to the address provided.

Import duties, taxes, customs charges, or local handling fees may apply depending on the destination. These charges are the customer's responsibility unless checkout explicitly states otherwise.

Address changes and delivery problems

Changing an address or canceling

Contact support@paintfu.com as quickly as possible. An address change or cancellation is only possible before production begins and cannot be guaranteed after the order enters production.

Damaged, defective, or incorrect artwork

Send your order number, a description of the problem, and clear photographs showing the complete item. Report a damaged, misprinted, defective, or incorrect Framed Canvas as soon as possible and within 30 days after receipt so the claim can be reviewed.

Lost or undeliverable packages

For a package that appears lost in transit, contact support within 30 days after the estimated delivery date. If an order is returned because the address was incorrect, incomplete, refused, or not collected, reshipment costs may be the customer's responsibility.

Returns

Shipping and return conditions are different. Read the Return and Refund Policy before returning an item, and do not send a Framed Canvas to PaintFu's registered business address unless support has provided that address in the return instructions.

Frequently asked shipping questions

Does PaintFu offer free shipping?

Yes. PaintFu provides free worldwide standard shipping on all Framed Canvas orders, with no minimum purchase. Digital Prints are delivered electronically and do not require shipping.

Is there a minimum order for free shipping?

No. Free standard shipping applies to every Framed Canvas order, regardless of order value.

Where is my Framed Canvas produced?

Each Framed Canvas is made to order by PaintFu's printing partner. The production facility is selected according to the delivery destination, product availability, production requirements, and current capacity. This means the production location can vary by order.

Are U.S. orders produced in the United States?

U.S. orders can be routed to a U.S. production facility when the product, stock, production method, and capacity allow. A specific production country cannot be guaranteed because routing is determined for each order.

How long does production take?

Production usually takes 2 to 5 business days before the order is handed to the carrier. This is an estimate rather than a guaranteed deadline.

How long will delivery take?

Delivery time is production time plus carrier transit time. Transit varies by destination, service availability, and carrier conditions. Tracking is sent after dispatch when the selected service supports it.

Will I receive tracking?

Yes, tracking details are emailed after dispatch when tracking is supported. Carrier scans may take around 24 hours to appear, and international handoffs can take longer to update.

Can items from one order arrive separately?

Yes. Items may be produced at different facilities and shipped separately. When this happens, each shipment may have its own tracking details.

Can I change my address or cancel an order?

Contact support@paintfu.com as quickly as possible. Address changes and cancellations are only possible before production begins and cannot be guaranteed after an order has entered production.

Do Digital Prints require shipping?

No. A Digital Print is a downloadable artwork file. No physical product is shipped, and physical shipping charges and tracking do not apply.

What if a shipping charge appears at checkout?

PaintFu's standard shipping offer for Framed Canvas orders is free. If a shipping charge appears at checkout, contact support@paintfu.com before completing payment so the order can be reviewed.

Order support

Need help with a delivery?

Include your order number and the email address used at checkout. For damage or a production problem, attach clear photographs of the complete item and the affected area.

Email support@paintfu.com

Last updated: July 16, 2026